1) Pre-Delivery Service and Repair Unit (PDS)
Assembling, inspection, familiarization training and servicing is done on all the products we deliver. We have state of the art facility at our Kaliti Branch to deliver the appropriate service as per the standard of the suppliers. This unit is also taking care of the periodical maintenance as per the supplier’s recommendation and the specific working condition of the particular site. Through planned periodic service we assure you that you get the expected value from the product we supply.
2) Field Service Unit
Our fleet of field support vehicles with field technicians is ready to ensure that they are not far from the site of customers. They are equipped with the necessary tools and required SST (Special Service Tools) and equipment that our technicians need to solve any on-site technical problems, and most importantly minimize the downtime of your machine. Our moto for field operation is “Go to the Machine” and we are always with you.
3) Component Rebuild Unit
This is the unit where we strip-off components and rebuild again. Overhauling of major components like engines, transmissions and others are performed using our qualified technicians and the appropriate building and testing equipment.
4) Undercarriage Repair and Welding Unit
We have 250 ton track repair machine. We replace damaged bushings, track shoes and track links using our machine within shortest possible time. We also replace standard bucket adapters and tips to heavy duty and long lasting ones (Convert to K-Max tooth adapters and tooth arrangement).
5) Service provided as per the service contract arrangements
We provide service contract for fleet owners. In such a contract, we take all the responsibilities to manage the availability of the fleet to the customer. We assign our technicians with appropriate tools and field vehicles at the customer site to manage the availability of the machines as per the agreed conditions and fixed cost. This enables the customer to focus on his main activity giving us the responsibility for managing our equipment.
All this culminates in the Moenco Kaliti Machinery Branch support guarantee and we promise to always deliver:
• Quality and availability of genuine spare parts for products we sell
• Trained Filed service technicians
• Manufacturer recommended Electronic Service Tools for products we sell
• Computer links to manufacturers both on Parts and Service – saving downtime