Privacy Policy
Effective Date: December 19, 2025
Last Updated: December 19, 2025
Welcome to The motor and engineering company of Ethiopia s.c (MOENCO) (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, share, protect, and retain your personal information when you visit or interact with our website https://moencoethiopia.com/ (“Website”). By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
MOENCO is a subsidiary company of Inchcape PLC, a London based company engaged in global distribution & retail leader in the premium and luxury automotive sectors.
2. Information We Collect
We collect two types of information:
A. Personal Information You Provide Us
You may voluntarily give us your personal data when you:
• Fill out contact, service booking, or inquiry forms
• Subscribe to newsletters or updates
• Communicate with us via phone, email, or chat
• Provide details for vehicle service, parts orders, or warranty claims
Examples:
• Name
• Email address
• Phone number
• Address
• Vehicle details (VIN, registration)
• Inquiry or message content
B. Automatic and Technical Data
When you visit our Website, we may collect non-identifying data such as:
• IP address
• Browser type and version
• Device type
• Pages visited and duration
• Cookies and similar tracking technologies
This data is used to improve site performance and understand how users interact with our Website.
3. How We Use Your Information
We use your personal data for the following purposes:
• To respond to your inquiries and provide requested information or services
• To process bookings for vehicle service or parts
• To send newsletters, promotions, or updates (only with consent)
• To improve and personalize your Website experience
• To comply with legal obligations and internal records
4. Cookies & Tracking Technologies
We, and our third-party partners, use cookies, pixels, and similar technologies to:
• Understand Website usage
• Remember user preferences
• Optimize performance
You may choose to disable cookies through your browser settings, but this may affect your experience on our Website.
5. Sharing Your Personal Data
We do not sell or rent your personal information. We may share data:
• With our trusted service providers for website hosting, analytics, or CRM services
• When required by law, court order, or regulatory investigation
We require all third parties to protect your information to standards compatible with this policy.
6. Data Protection & Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, loss, or alteration. However, no online transmission is 100% secure.
7. Data Retention
We retain your personal information only as long as is necessary to:
• Fulfill the purposes described in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
Once data is no longer needed, we securely delete or anonymize it.
8. Your Privacy Rights
Depending on applicable laws and your location, you may have the rights to:
• Access, correct, or update your personal information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent at any time (where applicable)
To exercise these rights, please contact us as described below.
9. Links to Other Websites
Our Website may include links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policy of each site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have questions or would like to exercise your privacy rights, please contact:
Moenco
Email: contact@moencoethiopia.com
Address: Bole Rd, Behind Medhanialem Church | Addis Ababa | Ethiopia | Direct: +2518090 | +2517677
